Yes folks. Roll up for yer free ITIL process document downloads....
Let's face it. you don't want to re-invent the wheel, especially once everyone has heard about wheels and pretty much agreed that they need them. The same principal applies to Problem Management.
If you're looking to implement ITIL aligned Problem Management processes within your workplace, then prepare to amaze your friends and colleagues with this amazing process doc that details the objectives, process activities and workflows needed to implement Problem Management in your environment. It also includes workflow diagrams of the Problem and Error Control elements of the Problem Management life cycle.
Obviously, as ITIL is about adopting and aligning, you'll need to tweak it to match your specific needs, but it's a pretty good starting point.
If you download, and have any questions, or pointers for improvement, please post them here.
Download ITIL (V3) Problem Management Process Document.
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