Sure, everyone already has some sort of incident management process in place. The problem is that you may have been doing this since day one without anyone actually bothering to document how it all works.
This is a real pain when you try make a change to the process, and realise that everyone in the department has a completely different understanding of how things should actually be done, when you've got a new member of staff on board, or when your're trying to build some workflow automation into your ITSM tool
So to save yourself the hassle of documenting it from scratch, just download this handy Incident Management Process framework document and natty Visio Workflow diagram and tweak it to suit your environment.
It's written in line with ITIL V3 guidelines, so it shouldn't be too different to what you are already doing, or what you should already be doing.
Thursday, 8 May 2014
Wednesday, 7 May 2014
Free Problem Management Process and Workflow Diagram Download
Yes folks. Roll up for yer free ITIL process document downloads....
Let's face it. you don't want to re-invent the wheel, especially once everyone has heard about wheels and pretty much agreed that they need them. The same principal applies to Problem Management.
If you're looking to implement ITIL aligned Problem Management processes within your workplace, then prepare to amaze your friends and colleagues with this amazing process doc that details the objectives, process activities and workflows needed to implement Problem Management in your environment. It also includes workflow diagrams of the Problem and Error Control elements of the Problem Management life cycle.
Obviously, as ITIL is about adopting and aligning, you'll need to tweak it to match your specific needs, but it's a pretty good starting point.
If you download, and have any questions, or pointers for improvement, please post them here.
Download ITIL (V3) Problem Management Process Document.
Let's face it. you don't want to re-invent the wheel, especially once everyone has heard about wheels and pretty much agreed that they need them. The same principal applies to Problem Management.
If you're looking to implement ITIL aligned Problem Management processes within your workplace, then prepare to amaze your friends and colleagues with this amazing process doc that details the objectives, process activities and workflows needed to implement Problem Management in your environment. It also includes workflow diagrams of the Problem and Error Control elements of the Problem Management life cycle.
Obviously, as ITIL is about adopting and aligning, you'll need to tweak it to match your specific needs, but it's a pretty good starting point.
If you download, and have any questions, or pointers for improvement, please post them here.
Download ITIL (V3) Problem Management Process Document.
Subscribe to:
Posts (Atom)