White Paper Service Desk Excellence Contribution (or, 'How I Failed to Win the Nobel Prize')

I was recently approached to contribute to an industry White Paper on Service Desk Excellence in the UK. Not quite as prestigious as being awarded the Nobel Prize, I know. But it was nice to have my opinion elevated to the same level as the folks at NTT Data, the Rank Group, 365 and O2, amongst others.

The paper was aimed gathering information about what makes an effective and excellent Service Desk, with a particular focus on:

• Individuality & Uniqueness
• Motivation & Reward
• Appraisal & Staff Satisfaction
• Development and Progression
• Culture & Environment
• Communication & Customer Satisfaction.

So, if you're interested in getting a snapshot what some of industry leaders are doing to drive excellence, innovation and development within their Service Desk environments, look no further.

You can access the White Paper on Service Desk Excellence via this link.

Enjoy!